We published many current articles again this year. For example, we followed the Clubhouse hype and the new live audio features on other social media platforms to thwart the newcomer. LinkedIn again had several updates and on Instagram we said goodbye to the swipe-up . A lot happened outside of social media as well. For example, we discussed the latest Google updates , the Telecommunications Act , April 1 jokes and European Championship inhakers , and the problems of the labor shortage . An important recurring theme is privacy .

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Think of the end of third party cookies (and the rise of first party data), Apple’s privacy actions (iOS 14, 15 and Apple Mail Privacy Protection) and the New Zealand Phone Number of complying with the GDPR with email tools ( Goodbye Mailchimp!). Podcasts & Weekly Let’s briefly mention a few projects that we are particularly proud of from the editorial staff. At the beginning of this year, for example, we entered into a partnership with HelloMaaS. In the HelloMasters podcast we regularly invite a CMO/marketing manager for an interesting conversation about marketing, strategy and teams.

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In June we started the Customer Engagement Podcast together with OBI4wan . In-depth conversations with customer contact professionals from well-known B2C and B2B brands. Customer Engagement Podcast Deze zomer verstuurden we de honderdste Weekly. Dit is de zaterdageditie van onze nieuwsbrief waarin we verdiepende verhalen en interessante artikelen delen. Toen we op 26 januari 2019 de eerste editie verstuurden, hadden we niet kunnen bedenken dat we nu bijna 3 jaar later nog steeds met veel plezier deze nieuwsbrief maken. Een groot deel van dat plezier zit in de vele reacties die we van de lezers krijgen.

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